Frequently Asked Questions
Everything you need to know about shopping with Velour.
How long will my order take to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply visit our returns portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
Velour accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track the status of my shipment?
Once your package is dispatched, you will receive an email confirmation containing a tracking link. You can also track your order directly through the 'Order History' section of your Velour account.