Returns & Exchanges

At Velour, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all eligible items. Our goal is to ensure your shopping experience is as seamless and premium as the products we provide.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is submitted, a prepaid shipping label will be generated; simply print it out and securely attach it to your original packaging.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location, ensuring all original tags are attached and the items are in their original condition.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days to your original payment method.